Warranty and returns
warranty, Returns, core
All warranty returns must first be approved by us. Contact us by email or with contact form. We’ll need the sales order or invoice number, the item name and details, the quantity, the VIN and the reason for return.
warranty & RETURNS shipping costs
Customer is responsible for the shipping of the replaced part to him/her.
Customer is responsible for the return shipping of the part to us.
Replacement/Credit warranty & returns
HEMIsphere Garage will not provide any credit or return parts if the part is out of stock or discontinued at our supplier and no other alternative solution has been found.
Canceling Orders
It is the customer’s responsibility to order the parts they need and not the ones they don't. We encourage you to talk to us first with questions before submitting your orders.
HEMIsphere Garage will not accept any order cancelations.
Straight out of box warranty returns
We pack orders with the highest care possible to insure your parts arrive without issue.
HEMIsphere Garage does not provide any warranty on “straight out of box issues”.
Warranty on rebuilt parts
HEMIsphere Garage does not provide warranty on “rebuilt parts” unless specified on the article itself.
Warranty on second hand parts
HEMIsphere Garage does not provide any warranty on “second hand parts”.
Warranty on new parts
Warranty for “new parts” are covered by HEMIsphere Garage’s suppliers policies only.
HEMIsphere Garage itself will not provide any warranty on “new parts” nor warranty extensions.
Core Returns Policies
Cores must be in rebuild-able condition with sufficient parts to rebuild and not have any visible damage. Cores must be returned to us in the box that the re-manufactured part was sent to you in within thirty (30) days of original receipt. Shipping costs for core returns are the responsibility of the customer. No core returns will be accepted after thirty (30) days from the date you received your items.
After reception of core, it will be inspected. After inspection, HEMIsphere Garage will take the decision to refund the core in full, refund the core with a deductive fee or not refund the core.
Returns Address
All returns are to be shipped to the address below. Prior approval and an RMA number must be obtained prior to shipment of the return parts.
HEMIsphere Garage
RMA
Route de Fenil 51
1809 Fenil-sur-CorsieR, SWITZERLAND
Returns Credit
HEMIsphere Garage will proceed return credits once final decision has been taken.